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Making an Appointment

Scheduling your First Appointment

When calling to schedule your first appointment, you will be asked for the following information:

  • Name, address, home, cell, and work phone numbers, and social security number
  • Insurance information (please have your card available)
  • Information about your involved knee including how, where, and when the injury occurred or symptoms began

Most appointments can be scheduled within 24hrs of your phone call. (No weekend appointments.) Appointments may be delayed if the physician you are requesting is out of the office or there is a specific health condition to be considered.

 

Motor Vehicle Accident Claims

We cannot schedule appointments for patients with injuries due to motor vehicle accidents as we do not bill any third part payors (e.g. auto insurance) for reimbursement.

Private healthcare insurance will not accept liability for claims related to vehicular accident injuries.

 

What to Bring to Your First Appointment

  • Gym Shoes (or other comfortable shoes)
  • Shorts (will be provided if needed)
  • Completed Registration Form
  • Current Insurance Card
  • Any medical records pertaining to previous knee injuries and/or surgeries
  • X-rays, MRIs
  • Photo ID

 

What to Expect During Your First Appointment

Please arrive 15 minutes before your scheduled appointment. Please arrive 30 minutes before your appointment time if you have not completed your new patient information online. Appointments could last for 2 – 3 hours.

As you check in, you will be asked to provide and/or verify your information. Please make any corrections regarding your personal and insurance information at this time. If you have not pre-registered, you will be asked to fill out your registration forms. We recommend that you complete the registration forms online prior to your appointment. Co-payments, co-insurance and deductibles will be collected at the end of your appointment.

After registration, you will be taken to an examination room, where you will give your medical history and explain your knee injury or condition. If needed, x-rays will be taken. You will be examined and consult with your physician to determine the best course of action for your knee. If you need therapy, you will work with your physician and a physical therapist or athletic trainer to develop your personal rehabilitation protocol.

Your next appointment, if needed, will be scheduled as you check out. Co-pay, co-insurance, and deductibles will be collected at this time.

 

Surgery

If surgery is necessary, a surgery date may be scheduled that day as long as the appropriate pre-op steps are completed. Pre-operative, surgical, and post-operative procedures must be explained to you and your caregiver before proceeding surgery.

Your caregiver can be anyone you choose who can stay with you for the time required by your procedure and post-operative care.  If you do not have a caregiver with you at your first appointment, you will be asked to schedule a return appointment to complete the pre-op requirements.

 

Co-payments

Co-payments will be collected when you check out. You may be required to pay a second co-payment if you are treated in our physical therapy department. Physical therapists, like doctors, are considered medical providers by insurance companies.

 

Out of Town Patients

Shelbourne Knee Center treats patients from all over the country, and the world. The city attractions and information offered here is not a complete directory, but includes many of the businesses and activities near Shelbourne Knee Center. For more information about Indianapolis hotels and activities, please visit www.indy.org.

If you are having surgery and need overnight accommodations, we will make reservations for you and your caregiver.